, 2021 ·

Breakout Sessions

Modernizing Customer Messaging at T-Mobile

Track: Architecture

Customer experience is the most important goal for any company, small or large.

At T-Mobile, one of the most important ways we interact with our customers is through messaging. In this talk, we’ll showcase how T-Mobile overcame a middleware service-oriented architecture and built a centralized product for managing customer messaging. Plus, how organizational domains should think more like products than services to better serve their customers.

Al Garay

Manager, Enterprise Technology Solutions
T-Mobile

Raj Palanisamy

Senior Software Engineer
T-Mobile