, 2021

2021 Breakout Sessions

Modernizing Customer Messaging at T-Mobile


Track: Architecture

Customer experience is the most important goal for any company, small or large.

At T-Mobile, one of the most important ways we interact with our customers is through messaging. In this talk, we’ll showcase how T-Mobile overcame a middleware service-oriented architecture and built a centralized product for managing customer messaging. Plus, how organizational domains should think more like products than services to better serve their customers.

Al Garay

Manager, Enterprise Technology Solutions

Raj Palanisamy

Senior Software Engineer