More often than not we must have been through a phase in our Agile Software delivery life cycle, where people have questioned us about the KPIs (Key Performance Indicators) and how we may have managed them. Though the world has moved ahead, the questions posed by businesses are still the same e.g. how to engage more customers, how to create better customer satisfaction, how to deliver more with less etc. This makes us wonder, shouldn't we use the same age old KPIs. Really?
Also, we need to wake up and realize that "Performance Indicators" don't necessarily deliver "Value". For example, if a team is delivering high (or huge) lines of codes, it doesn't necessarily mean they are delivering loads of business functionalities. Or on the other hand, if a team is NOT "communicating" the KPIs to all relevant stakeholders, it doesn't necessarily mean they are NOT delivering any value.
We need a fresh perspective on KPIs & that is what we will discuss in this session.