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How People and Data are Driving Digital Transformation at Discover Financial

Digital transformation is a people story. But you can't tell a digital transformation story without data. With the right metrics, you can use data to foster a culture of continuous learning and inspire your teams to do better every day. In this talk, Discover’s Ying Zhe will talk about:

  • Organizational alignment: Bringing together employees with diverse skills and perspectives and building balanced teams
  • Upskilling employees: Applying modern product development and engineering practices, fostering continuous learning, and unleashing organizational knowledge
  • Metrics: Identifying the data that reveals value for customers and inspires your developers
  • Relentless focus on process: Using data to refine process and operating model to perpetuate continuous improvement